store policies

Exchanges, Returns & Refunds

• You can return candles within 14 days of delivery if you change your mind, as long as the item is unused.

• We pack our candles with great care, but because they are fragile, we cannot guarantee they will always arrive in perfect condition.

• If your candle arrives damaged during shipping, contact us right away and we’ll do our best to make it right.

Deliveries

• All postal deliveries are sent via CTT Registered Mail, which includes a tracking code. We’ll email you the code once your order ships. If you allow it, we can also share updates via your phone number.

• We are a local Azorean business! Within the “Triangle” of the Central Group (São Jorge, Pico, and Faial), we can arrange:

  • Hand delivery or pick-up

  • Boat delivery, depending on travel schedules
    Just let us know your preference at checkout.

Privacy

• We use your personal data to ship your orders and communicate with you about them, and nothing more. We do not sell your data to any third parties.

• Our online shop is protected with SSL encryption for safe transactions.

• Payments are processed securely by Stripe and PayPal. To learn more about their privacy practices, visit:

  • Stripe Privacy Policy

  • PayPal Privacy Policy

Payments

• All prices include 16% VAT, as per Azorean law.

• We accept all major debit and credit cards via Stripe and PayPal.

• Invoices with taxpayer numbers (NIF) are issued using certified software approved by the Tax Authority (No. 3041/AT).